Return & Exchange Policy

Customer Satisfaction

At VELORIA, customer satisfaction is extremely important to us. We are committed to providing high-quality products and a positive shopping experience for every customer.

Quality Inspection Before Shipping

Before shipment, every item undergoes a detailed quality inspection by our team. We carefully examine each product to ensure it is free from visible defects and meets our quality standards before being packed and dispatched.

To protect both our customers and our business, we strongly recommend recording a complete unboxing video immediately upon receiving your package. This will help avoid unnecessary disputes and allow us to resolve any issues efficiently.

Return & Exchange Eligibility

Returns or exchanges may be accepted if the item received is different from the item ordered, the item arrives with a verified quality issue, or the item is damaged during shipping.

Customers must contact us within 7 days of delivery and provide a complete unboxing video, clear photos or videos showing the issue, and relevant order information.

Non-Returnable Situations

Returns or exchanges cannot be accepted for change of mind after purchase, personal preference regarding style, color, or size, or minor variations that do not affect the normal use of the product.

Products that have been used, altered, or damaged by the customer cannot be returned or exchanged.

Contact Us

For any return or exchange request, please contact us via WhatsApp within 7 days of delivery.

Our customer support team will review the issue and assist you with the appropriate solution.